._customerPage_1wm23_1{inset:var(--support-top,0px) 0 auto;height:var(--support-height,100dvh);z-index:30;color:#17232d;background:#f2f5f5;grid-template-rows:auto minmax(0,1fr);width:min(100%,860px);margin:0 auto;font-family:Arial,PingFang SC,Microsoft YaHei,sans-serif;display:grid;position:fixed;box-shadow:0 0 70px #122a2512}._storeHeader_1wm23_2{min-height:64px;padding:8px 20px;padding-top:max(8px, env(safe-area-inset-top));background:#fff;border-bottom:1px solid #e5ecea;justify-content:space-between;align-items:center;gap:16px;display:flex}._backToShop_1wm23_3{color:#314039;background:#f3f5f4;border-radius:12px;place-items:center;width:40px;height:40px;font-size:30px;text-decoration:none;display:grid}._storeBrand_1wm23_4{margin-right:auto;text-decoration:none}._supportNav_1wm23_5 span{max-width:100%;font-size:9px;line-height:1.15;white-space:normal!important;text-overflow:clip!important;overflow:visible!important}._supportNav_1wm23_5 b{color:#555}._workspace_1wm23_7{--chat-accent:#187b68;background:#f4f7f6;border:1px solid #dce5e3;border-radius:16px;grid-template-columns:340px minmax(0,1fr);height:min(800px,100dvh - 230px);min-height:540px;display:grid;overflow:hidden;box-shadow:0 12px 40px #1c403907}._inbox_1wm23_8{background:#fff;border-right:1px solid #dce5e3;flex-direction:column;min-height:0;display:flex}._inboxHeader_1wm23_9{align-items:center;gap:12px;padding:22px 18px 18px;display:flex}._avatar_1wm23_10{color:#16745b;background:#e5f3ed;border-radius:50%;flex-shrink:0;place-items:center;width:43px;height:43px;display:grid}._inboxHeader_1wm23_9 h2{margin:0 0 5px;font-size:18px;font-weight:700}._inboxHeader_1wm23_9 p{color:#81918a;margin:0;font-size:11px}._inboxCount_1wm23_13{color:#fff;text-align:center;background:#16745b;border-radius:8px;min-width:27px;margin-left:auto;padding:5px 7px;font-size:12px}._inboxTools_1wm23_14{border-bottom:1px solid #edf1ef;padding:0 16px 15px}._search_1wm23_15{background:#f2f5f4;border-radius:9px;align-items:center;gap:8px;padding:0 12px;display:flex}._search_1wm23_15 span{color:#86958e;font-size:24px}._search_1wm23_15 input{color:#243b32;background:0 0;border:0;outline:0;width:100%;min-width:0;height:40px;font-size:12px}._search_1wm23_15:focus-within{outline:2px solid #49a68d}._filters_1wm23_19{gap:7px;margin-top:12px;display:flex}._filters_1wm23_19 button{color:#697c72;cursor:pointer;background:#f1f4f3;border:0;border-radius:18px;padding:6px 12px;font-size:12px}._filters_1wm23_19 button[aria-pressed=true]{color:#13694d;background:#dff2e8;font-weight:600}._conversationList_1wm23_22{flex:1;min-height:0;overflow-y:auto}._conversationItem_1wm23_23{text-align:left;cursor:pointer;color:#25392e;background:#fff;border:0;border-bottom:1px solid #f0f3f1;gap:12px;width:100%;padding:18px 16px;display:flex}._conversationItem_1wm23_23:hover{background:#f7faf8}._conversationItem_1wm23_23._selectedItem_1wm23_25{background:#eaf4ee;box-shadow:inset 3px 0 #26946c}._visitorAvatar_1wm23_26{color:#4e7061;letter-spacing:1px;background:#e5ece8;border-radius:50%;flex-shrink:0;place-items:center;width:44px;height:44px;font-size:13px;display:grid;position:relative}._visitorAvatar_1wm23_26 i{border:2px solid #fff;width:11px;height:11px;position:absolute;bottom:0;right:0}._conversationText_1wm23_28{flex:1;min-width:0}._conversationText_1wm23_28>span:first-child{justify-content:space-between;align-items:center;gap:8px;display:flex}._conversationText_1wm23_28 strong{font-size:13px}._conversationText_1wm23_28 time{color:#819387;white-space:nowrap;font-size:9px}._preview_1wm23_32{text-overflow:ellipsis;white-space:nowrap;color:#798c80;margin:8px 0;font-size:12px;display:block;overflow:hidden}._conversationText_1wm23_28 small{color:#85968d;justify-content:space-between;align-items:center;font-size:10px;display:flex}._conversationText_1wm23_28 em{color:#fff;background:#268b61;border-radius:20px;place-items:center;min-width:19px;height:19px;font-style:normal;font-weight:700;display:grid}._inboxFooter_1wm23_35{color:#849389;border-top:1px solid #edf1ef;align-items:center;gap:6px;padding:10px 16px;font-size:11px;display:flex}._inboxFooter_1wm23_35 span{margin-right:auto}._inboxFooter_1wm23_35 button{cursor:pointer;background:#f6f8f7;border:1px solid #e1e9e3;border-radius:6px;width:26px;height:26px;font-size:18px}._inboxEmpty_1wm23_38,._inboxError_1wm23_38{color:#788b80;text-align:center;padding:25px 20px;font-size:13px;line-height:1.8}._inboxError_1wm23_38{color:#8e6930;background:#fff4df;padding:10px}._workspaceWelcome_1wm23_40{text-align:center;color:#2f4d3f;background:radial-gradient(#e9f3ec,#f7f9f7 70%);flex-direction:column;justify-content:center;align-items:center;padding:30px;display:flex}._largeChatIcon_1wm23_41{color:#2b7b5d;background:#d8ebe0;border:10px solid #edf5ef;border-radius:35px;place-items:center;width:120px;height:120px;margin-bottom:25px;display:grid;position:relative;transform:rotate(-5deg)}._largeChatIcon_1wm23_41 span{color:#fff;background:#298761;border:4px solid #edf5ef;border-radius:12px;padding:4px 7px;font-size:12px;position:absolute;bottom:-4px;right:-9px;transform:rotate(5deg)}._eyebrow_1wm23_43{letter-spacing:3px;color:#70a088;margin:0 0 12px;font-size:10px;font-weight:700}._workspaceWelcome_1wm23_40 h2{margin-bottom:18px;font-size:24px;font-weight:600}._workspaceWelcome_1wm23_40>p:not(._eyebrow_1wm23_43){color:#84998a;font-size:13px;line-height:1.9}._workspaceWelcome_1wm23_40>div:not(._largeChatIcon_1wm23_41){color:#67937d;gap:20px;margin:28px 0 40px;font-size:12px;display:flex}._workspaceWelcome_1wm23_40>small{color:#94a69a;font-size:11px}._chat_1wm23_48{--chat-accent:#187b68;color:#233930;background-color:#eff3ef;background-image:radial-gradient(#bdcec34f .7px,#0000 .7px);background-size:18px 18px;flex-direction:column;min-width:0;min-height:0;display:flex;position:relative;overflow:hidden}._chatHeader_1wm23_49{background:#fff;border-bottom:1px solid #e1e9e3;flex-shrink:0;align-items:center;gap:12px;min-height:77px;padding:16px 24px;display:flex}._chatIdentity_1wm23_50{flex:1;min-width:0}._chatIdentity_1wm23_50 strong{margin-bottom:6px;font-size:15px;font-weight:600;display:block}._chatIdentity_1wm23_50 small{color:#809487;align-items:center;gap:6px;font-size:11px;line-height:1.4;display:flex}._onlineDot_1wm23_53,._offlineDot_1wm23_53{background:#39aa72;border-radius:50%;flex-shrink:0;width:6px;height:6px;display:inline-block}._offlineDot_1wm23_53{background:#a9b4af}._hourBadge_1wm23_55{color:#6a9a80;border:1px solid #dce9e0;border-radius:8px;padding:5px 7px;font-size:12px;font-weight:700}._resolveButton_1wm23_56{color:#4d7760;cursor:pointer;background:#fff;border:1px solid #dce9e0;border-radius:7px;flex-shrink:0;padding:7px 10px;font-size:11px}._messageArea_1wm23_57{overscroll-behavior:contain;scroll-behavior:auto;flex:1;min-height:0;padding:20px 28px 26px;overflow-y:auto}._messageLog_1wm23_58{flex-direction:column;gap:10px;display:flex}._messageRow_1wm23_59{justify-content:flex-start;margin-bottom:3px;display:flex}._messageRow_1wm23_59._own_1wm23_60{justify-content:flex-end}._bubble_1wm23_61{background:#fff;border-radius:3px 13px 13px;min-width:100px;max-width:80%;padding:11px 13px 8px;box-shadow:0 1px 2px #1a442310}._own_1wm23_60 ._bubble_1wm23_61{background:#d8f0df;border-radius:13px 3px 13px 13px}._bubble_1wm23_61 p{white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word;margin:0;font-size:14px;line-height:1.65}._bubble_1wm23_61 small{color:#91a297;flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:7px;margin-top:6px;font-size:9px;display:flex}._bubble_1wm23_61 small span{white-space:nowrap}._bubble_1wm23_61 small ._read_1wm23_66{color:#25869a}._bubble_1wm23_61 small button{color:#b84a35;cursor:pointer;background:0 0;border:0;min-height:24px;font-size:11px;text-decoration:underline}._dateDivider_1wm23_68{justify-content:center;margin:13px 0 20px;display:flex}._dateDivider_1wm23_68 span{color:#809185;background:#e3ebe4cf;border-radius:6px;padding:5px 10px;font-size:10px}._imageButton_1wm23_70{cursor:zoom-in;background:0 0;border:0;border-radius:8px;margin-bottom:6px;padding:0;display:block;overflow:hidden}._imageButton_1wm23_70 img,._pendingImage_1wm23_71{object-fit:contain;border-radius:7px;width:auto;max-width:260px;height:auto;max-height:280px}._pending_1wm23_71{opacity:.8}._welcome_1wm23_73{text-align:center;max-width:430px;margin:16px auto 35px}._welcomeIcon_1wm23_74{color:#288262;background:#e1efe4;border:6px solid #f8fcf9;border-radius:22px;place-items:center;width:70px;height:70px;margin:0 auto 18px;display:grid}._welcome_1wm23_73 h2{margin-bottom:12px;font-size:21px;font-weight:600}._welcome_1wm23_73 p{color:#8a9c8f;max-width:310px;margin:0 auto 22px;font-size:12px;line-height:1.9}._welcome_1wm23_73>div{gap:8px;display:grid}._welcome_1wm23_73 button{text-align:left;color:#52785f;cursor:pointer;background:#ffffffcf;border:1px solid #e2ebe4;border-radius:10px;justify-content:space-between;gap:10px;padding:14px;font-size:13px;display:flex}._welcome_1wm23_73 button:hover{background:#fff;border-color:#acd5ba}._welcome_1wm23_73 button span{color:#83aa90}._composer_1wm23_81{padding:14px 20px 10px;padding-bottom:max(10px, env(safe-area-inset-bottom));background:#fff;border-top:1px solid #e7eee8;flex-shrink:0}._composerRow_1wm23_82{align-items:flex-end;gap:10px;display:flex}._composer_1wm23_81 textarea{resize:vertical;color:#344a3e;background:#f6f8f7;border:1px solid #e6ede8;border-radius:12px;outline:0;flex:1;min-width:0;height:65px;max-height:130px;padding:11px 12px;font-size:14px;line-height:1.5}._composer_1wm23_81 textarea:focus{background:#fff;border-color:#7eb29b}._attachButton_1wm23_85{color:#7f9989;cursor:pointer;background:0 0;border:0;flex-shrink:0;place-items:center;width:38px;height:44px;display:grid}._sendButton_1wm23_86{background:var(--chat-accent);color:#fff;cursor:pointer;border:0;border-radius:11px;flex-shrink:0;min-width:75px;height:44px;padding:0 14px;font-size:13px;font-weight:600}._sendButton_1wm23_86 span{font-size:18px}._sendButton_1wm23_86:disabled{cursor:default;background:#9ec6b6}._fileInput_1wm23_89{display:none}._composerHint_1wm23_90{color:#a4b0a8;margin:8px 0 0;padding-left:48px;font-size:10px;line-height:1.5}._attachmentPreview_1wm23_91{background:#f2f7f3;border-radius:9px;align-items:center;gap:10px;margin-bottom:10px;padding:8px;display:flex}._attachmentPreview_1wm23_91 img{object-fit:cover;border-radius:6px;width:50px;height:50px}._attachmentPreview_1wm23_91 span{text-overflow:ellipsis;white-space:nowrap;color:#7f9486;flex:1;font-size:11px;overflow:hidden}._attachmentPreview_1wm23_91 button{color:#607e6b;cursor:pointer;background:0 0;border:0;width:32px;height:32px;font-size:20px}._error_1wm23_95{color:#ad6141;background:#fff1e8;border-radius:6px;justify-content:space-between;align-items:center;gap:8px;margin:0 0 10px;padding:8px 12px;font-size:12px;line-height:1.5;display:flex}._error_1wm23_95 button{color:inherit;cursor:pointer;background:0 0;border:0;font-size:20px}._connection_1wm23_97{color:#99703f;text-align:center;background:#fff6e3;padding:8px;font-size:11px}._olderButton_1wm23_98{color:#6c8c78;cursor:pointer;background:#ffffffc7;border:0;border-radius:20px;margin:0 auto 20px;padding:7px 13px;font-size:11px;display:block}._newMessages_1wm23_99{z-index:1;color:#28805d;cursor:pointer;background:#fff;border:1px solid #cbe4d4;border-radius:20px;padding:9px 15px;font-size:12px;position:absolute;bottom:136px;right:25px;box-shadow:0 3px 15px #23442f12}._resolved_1wm23_100{text-align:center;color:#91a295;padding:15px;font-size:11px}._emptyState_1wm23_101{color:#779885;text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:20px;min-height:250px;padding:40px 20px;font-size:14px;display:flex}._emptyState_1wm23_101 h1{font-size:20px}._emptyState_1wm23_101 button{cursor:pointer;background:#fff;border:1px solid #aac9b4;border-radius:8px;padding:9px 20px}._photoModal_1wm23_104{background:#102019ed;border:0;width:100vw;max-width:none;height:100dvh;max-height:none;margin:auto;padding:55px 20px 25px;inset:0}._photoModal_1wm23_104::backdrop{background:#102019e0}._photoModal_1wm23_104 img{object-fit:contain;width:auto;max-width:100%;height:auto;max-height:calc(100dvh - 90px);margin:auto}._photoModal_1wm23_104[open]{place-items:center;display:grid}._photoModal_1wm23_104 button{color:#fff;cursor:pointer;background:#ffffff21;border:0;border-radius:50%;width:40px;height:40px;font-size:26px;position:absolute;top:12px;right:20px}._mobileBack_1wm23_109{display:none}._workspace_1wm23_7 button:disabled{opacity:.5;cursor:default}._chat_1wm23_48 button:focus-visible,._workspace_1wm23_7 button:focus-visible{outline-offset:3px;outline:2px solid #34926e}@media (width<=1150px){._workspace_1wm23_7{grid-template-columns:290px minmax(0,1fr)}._conversationText_1wm23_28 time{font-size:8px}._chatHeader_1wm23_49{padding:14px 16px}._messageArea_1wm23_57{padding:15px 18px 20px}}@media (width<=760px){._workspace_1wm23_7{border-radius:12px;height:calc(100dvh - 185px);min-height:500px;display:block}._inbox_1wm23_8{border-right:0;height:100%}._workspace_1wm23_7>._chat_1wm23_48,._workspaceWelcome_1wm23_40,._conversationSelected_1wm23_117 ._inbox_1wm23_8{display:none}._conversationSelected_1wm23_117>._chat_1wm23_48{height:100%;display:flex}._mobileBack_1wm23_109{color:#4b725e;cursor:pointer;background:0 0;border:0;width:25px;font-size:28px;display:block}._storeHeader_1wm23_2{min-height:58px;padding:7px 14px;padding-top:max(7px, env(safe-area-inset-top))}._chatHeader_1wm23_49{gap:10px;min-height:73px;padding:12px 14px}._chatIdentity_1wm23_50 strong{font-size:14px}._chatIdentity_1wm23_50 small{font-size:10px}._avatar_1wm23_10{width:38px;height:38px}._messageArea_1wm23_57{padding:15px 13px 22px}._bubble_1wm23_61{max-width:86%}._bubble_1wm23_61 p{font-size:15px}._imageButton_1wm23_70 img,._pendingImage_1wm23_71{max-width:min(240px,60vw)}._composer_1wm23_81{padding:10px 10px max(10px, env(safe-area-inset-bottom))}._composerRow_1wm23_82{gap:5px}._composer_1wm23_81 textarea{height:66px;padding:10px;font-size:16px}._sendButton_1wm23_86{min-width:64px;padding:0 12px}._attachButton_1wm23_85{width:32px}._composerHint_1wm23_90{padding-left:37px;font-size:9px}._welcome_1wm23_73{margin-top:20px}._welcome_1wm23_73 h2{font-size:20px}._conversationText_1wm23_28 time{font-size:10px}}._soundToggle_1wm23_140{color:#24684e;cursor:pointer;background:#fff;border:1px solid #cbdcd4;border-radius:50%;flex:none;place-items:center;width:42px;height:42px;display:grid}._soundToggle_1wm23_140:focus-visible{outline-offset:2px;outline:3px solid #31a579}._soundToggle_1wm23_140[aria-pressed=false]{color:#6e7c77}